Planning Improves the Outcome and the Process

Marigold Catering welcomes the opportunity to help you plan your next event at the ESC Professional Development Center. This planning guide has been prepared especially for ESCCC and LNOCA members.

Following the guidelines will help you create a successful meeting or event, and make the planning process much less stressful for you.

On-Site Event Coordinator

An Event Coordinator from Marigold Catering will be on-site with you from the start to the completion of your event. The Event Coordinator will coordinate the support and resources you need to make your event a complete success. We can help you with many on-site details to ensure the best possible conference and meeting experience for each attendee.  We can help orchestrate your audio visual requirements, and make sure that meals and breaks are prepared and delivered as ordered.  We are on-site to respond to any unforeseen needs that may arise.

Guidelines for a Successful Event

1. Advance Notice

Successful events begin with proper planning. Please be sure to allow enough lead time so that you will receive exactly what you need. Events should be planned as early as possible with the Development Center’s Event Coordinator. We recommend contacting the Event Coordinator as soon as you have a date for your event.

To reserve conference rooms, schedule equipment needs and arrange catering, submit a Reservation Request Form. In the case of a last minute event or request, contact the Professional Development Center ASAP at 216.642.7556. We will try to help you in any way possible.

2. Guest Count

To serve you in the best way possible, we must receive your final guest count five (5) working days before the event. More notice, of course, is preferred. Marigold Catering prepares according to your final guest count and does not produce for overages. No allowance will be made for a decrease in guest count after the guarantee date.

Additions to the guest count will be accepted 48 hours prior to the scheduled date of the event. Additions made up to 24 hours in advance will be filled on the basis of availability and incur a 30% rush fee. No additions will be accepted less than 24 hours prior to the scheduled date of the event.

3. Cancellations

Room Cancellation Policy: There is a cancellation fee of $50.00 per room if cancelled less than five (5) business days prior to the event.

Food Cancellation Policy: Events cancelled two (2) business days or less from the event date will be subject to any unrecoverable costs incurred while preparing for the event. Example, food in preparation, labor, special rentals, etc.

4. Administration Fee

An administration fee of $20.00 per hour will be applied to all events. Billing will reflect the Event Coordinator’s actual time on site and include set up and take down times.

5. Billing/Payment

An appropriate purchase order number, major credit card ( Visa, MasterCard or American Express) or corporate check is required when you make your reservation. Please sign the event sheet that will be faxed to you after you place your order and return it with your PO number. Payment is due within 15 days of receipt of the invoice. Large events and special occasions may require a deposit. Please contact the Event Coordinator for more information.

6. All Meals Are Priced Buffet Style

Wait staff is available at an additional cost for served or wait staff assisted meals. China service can be substituted at an additional cost.

7. Special Meal Requirements

Please alert us if any event participants require special meals such as vegetarian or kosher, or if someone has food allergies. We can accommodate vegetarian meals, however advance notice is required. Kosher meals are only available with 72 hours advance notice, and are priced at a different rate than regular meals in the menu sections. The Event Coordinator will provide you with pricing for Kosher meals.

8. Linen and Tablecloths

Marigold Catering can provide linen tablecloths and skirting for registration tables and buffet tables. Requests for table cloths for registration and buffet tables, individual dining tables for luncheons, dinners and receptions will incur an extra fee. White plastic tablecloths can be purchased for $3.75 each.